Terms and Conditions

Terms and Conditions of Sale
Welcome to Marlow and Willow. These terms and conditions outline the rules and regulations for the use of our website, www.marlowandwillow.co.uk, and the purchase of goods from us.
By accessing this website and placing an order, we assume you accept these terms and conditions in full. Do not continue to use www.marlowandwillow.co.uk if you do not accept all of the terms and conditions stated on this page.
Please note that we currently only accept orders from and deliver to addresses within the United Kingdom.
1. Information About Us
This website is operated by Marlow and Willow. 
2. Our Products
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display accurately reflects the colour of the products.
All products shown on our site are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available.
We reserve the right to modify or discontinue a product without notice at any time.
3. How a Contract is Formed Between You and Us
Our shopping pages will guide you through the steps you need to take to place an order. Our order process allows you to check and amend any errors before submitting your order to us.
After you place an order, you will receive an email from us acknowledging that we have received it. However, please note that this does not mean your order has been accepted.
We will confirm our acceptance to you by sending you an email confirming that the products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4. Pricing and Payment
The price of the products will be as quoted on our site at the time you submit your order. All prices include VAT (where applicable) at the current UK rate.
Delivery charges are not included in the product price and will be added to the total amount due during the checkout process.
We accept payment via [List accepted payment methods, e.g., Visa, Mastercard, PayPal, Apple Pay]. You must pay for the products and any applicable delivery charges before we dispatch them.
5. Delivery (UK Only)
We only deliver to addresses within the United Kingdom. We do not accept orders from individuals outside the UK.
We will provide an estimated delivery date during the checkout process. While we aim to deliver within this timeframe, delays can occasionally occur due to unforeseen factors.
Delivery will be completed when we deliver the products to the address you gave us. The products will be your responsibility from the completion of delivery.
You own the products once we have received payment in full, including all applicable delivery charges.
6. Your Right to Cancel and Receive a Refund
Under the Consumer Contracts Regulations 2013, if you are purchasing as a consumer, you have the legal right to change your mind and cancel your contract within 14 days without giving any reason.
The Cancellation Period: This period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods.
How to Cancel: To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., an email to [Customer Service Email]).
Returning the Goods: You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning the goods.
Exceptions: The right to cancel does not apply to the following:
Products made to your specifications or clearly personalised.
Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
Perishable goods (e.g., food, flowers).
Computer software, CDs, or DVDs if their seal has been broken.
7. Faulty or Misdescribed Goods
We are under a legal duty to supply products that are in conformity with this contract. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
Up to 14 days: If your goods are faulty, you can get an immediate refund.
:If your goods cannot be repaired or replaced, you are entitled to a full refund in most cases.
If you wish to exercise your legal rights to reject products, you must return them to us. We will pay the costs of postage or collection.
8. Our Liability to You
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
We only supply the products for domestic and private use. If you use the products for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so (including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation).
9. Personal Data
We will only use your personal information as set out in our [Link to Privacy Policy].
10. Governing Law and Jurisdiction
These terms are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.